The IEC administrator works part-time. You can expect a response to emails and orders during these hours:

• Monday-Friday: 6-9am
• Saturday, Sunday & Holidays: Closed

These times may change based on the club's needs.

Physical Orders

Physical products are dispatched exclusively via ATB Internal Mail, with an estimated delivery time of approximately one week. To facilitate accurate delivery to your intended transit location, adhere to the following instructions:

1. Specify the transit number and location name within the "Notes" section of the shopping cart; or
2. Enter the branch or corporate address (e.g., Calgary Campus, ATB Place) as the shipping address, including the transit number in the "Apartment Number" field.

Outgoing mail departs from TR 840 (Shawnessy - Southern Alberta) on Monday, Wednesday, and Friday at 12:00 PM. Failure to provide a valid transit number will result in processing and shipping delays.

Note: ATB Internal Mail cannot deliver to residential addresses. A valid ATB transit and location must be provided for all physical orders.

Digital Orders

Digital products are manually processed by the IEC Administrator. Upon fulfillment, products or transfers will be delivered via email. Please note that digital orders are not instantaneous and require manual verification.